Returns & Exchanges
Return Policy
If for any reason you’re not completely satisfied with your online or in-store purchase, you may return unused merchandise within 10 days of the order/receipt date for a full refund. This policy applies to all luggage and bags, excluding sale items. All other products are final sale.
Online Returns
We offer easy return shipping with a pre-paid return label:
- Contact us at hello@voyatique.com to initiate a return.
- Follow the instructions to request a return authorization; a pre-paid return label will be provided within 2 business days. The value of the return shipping label will be subtracted from the return value.
- Print the pre-paid return label and return authorization.
- Please place the return authorization paperwork inside the return package to allow for faster refund processing.
All returns are inspected by our warehouse. To be eligible for a refund, items must be in like-new condition with all hang tags and packaging intact, otherwise a $30 restocking fee will apply.
Refunds will only be issued to the original purchaser, with the original method of payment used to purchase the item. Shipping charges are not refundable unless the product arrived damaged, defective, or was shipped in error (please see below). Please allow up to 10 days for us to process your return, and approximately 30 days to receive your refund.
If you need assistance with the return process, or if you have any questions regarding a product prior to purchase, please contact us.
In-Store Returns
We accept in-store returns of both online and in-store purchases. They will be processed at the time of return. Items must be returned to the Voyatique store in which they were purchased.
Damaged, Defective, or Incorrect Orders
If all or part of your order was damaged in transit, is defective, or was shipped in error, you must return it within 10 days of the order/receipt date for a full refund. Please contact us with your order details so we can begin processing your return as soon as possible. Please see our Warranty Information page for more information on manufacturers’ warranties.
Exchanges
Exchanges must be processed in person at a Voyatique store. We do not accept shipped items for exchange. If you have questions regarding exchanges, please contact us.
